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Customer reality
I listen for the actual job-to-be-done, communicate with empathy and translate technical or policy-heavy decisions into clear next steps.
- High-volume client service
- Voice of customer
- Training and guidance
Val Caron, Ontario · Canadian citizen
I build reliable systems where people, operations and technology meet.
Government service, mission-critical 911 application support and hands-on AI automation—brought together by one instinct: understand the workflow, remove friction and help people succeed.
Canada-remote
Eastern time
Quarterly travel
High-growth teams
8+applied automation and product builds
7+years across client service and operations
3.5+years in emergency and regulated environments
1consistent thread: make complex work clearer
What I bring
A translator between the customer, the workflow and the technical team.
My career has crossed mechanical design, frontline operations, emergency dispatch, application support and federal program delivery. That range is useful: I can enter an unfamiliar system, learn how it actually behaves, identify where people get stuck and turn the answer into an improvement others can use.
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Operational reliability
I work calmly inside high-stakes systems, document decisions and build repeatable processes that reduce ambiguity and missed handoffs.
- 911 and federal operations
- Privacy and regulated data
- Issue triage and escalation
✦
Builder's momentum
I prototype with AI, code and automation to make the idea tangible—then test the workflow, expose the risks and improve the experience.
- AI-assisted product builds
- Python and PowerShell
- Web and workflow automation
Selected systems
Built to solve a real workflow—not to decorate a portfolio.
These are working prototypes and production systems. Every visual below comes from the project itself or is a transparent system diagram of how it works.
CloseLoop CRM
A mobile-first real-estate CRM designed for a solo Sudbury realtor, with a never-goes-cold follow-up engine, WhatsApp-first communication and an LLM-ready Deal Assist layer.
Problem
Generic CRMs create admin work but still let warm leads go cold.
My approach
Model the realtor's day around attention, conversation and next-best action.
Built with
Next.js, TypeScript, Tailwind, shadcn/ui, RBAC and local state versioning.
Local-business website pitch pipeline
A repeatable client-acquisition engine that researches local businesses, scores opportunities, builds a tailored sample website and prepares a human-approved outreach package.
Research
Parallel discovery across maps, directories, social proof, search intent and reputation.
Decision
Scores roughly 20 candidates on popularity, website weakness and reachability.
Delivery
Accessible static site, deployment, email draft, reminder and structured call sheet.
01Discover10 parallel research agents
→
02Scoreevidence + fit + reachability
→
03Buildtailored accessible website
→
04Approvehuman review before outreach
SBC social-media production system
A production workflow that converts long Hindi lectures into consistently branded vertical reels, accurate caption files and coordinated social assets.
Quality design
Accurate text comes from Descript; GPU-accelerated Whisper supplies timing; a human Hindi review remains mandatory.
Production design
ffmpeg assembles vertical video, title cards, header strip and outro; CapCut imports and styles SRT captions.
Scale design
A multi-agent factory scouts non-overlapping moments and prepares multiple reel candidates in parallel.
SUDBURY BHAKTI CENTRE
Long-form wisdom
→ clear, accurate short-form
→ clear, accurate short-form
Source footage
Real source footage from the production library.
Place-review automation
A reliable split-system that detects a new visit from original photo GPS, drafts a review in my voice, asks for approval and prepares browser posting with a manual fallback.
Deterministic layer
Python reads EXIF, clusters visits, reverse-geocodes with Nominatim and deduplicates state.
Judgment layer
AI drafts the review and supports browser actions only after an approval checkpoint.
Design principle
Keep facts deterministic; use AI where context and language judgment are valuable.
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VISIT DETECTED360 RestaurantToronto · 1 geotagged photo
GPS / EXIF→Visit cluster→Review draft→Human 👍
“The rotating view over Toronto is genuinely worth it—you get the whole skyline and the lake without lifting a finger.”
Customer-success proof lab
Showing how I think before asking you to imagine it.
Three role-relevant artifacts built to demonstrate customer-minded QA, implementation planning and voice-of-customer synthesis.
P0P1P2
WORKFLOW TESTCandidate invite → completion✓ 7 passed! 3 risks found
Case study 01
Customer-minded QA
Risks prioritized by customer impact, not just technical severity.
Open case study →01020304
IMPLEMENTATION PLANDiscover · Configure · Enable · Measure
Case study 02
Implementation playbook
A practical launch plan with owners, checkpoints, adoption signals and risk controls.
Open playbook →Case study 03
Voice-of-customer dashboard
Support issues grouped into product signals and clear next actions.
Open dashboard →More from the workbench
Smaller systems, same operating philosophy.
“
Source-grounded words, designed for meaningful sharing.
Transcript → verified quote → rendered cardReusable pipeline
Spiritual quote engine
Pulls source transcripts, selects attributable passages and renders Unicode-safe quote graphics.
Python · yt-dlp · image renderingRAW VOICE
“send this to the team uh tomorrow morning”
Send this to the team tomorrow morning.Working locally
Handy voice dictation
A free local dictation workflow with push-to-talk and LLM cleanup through Ollama.
Handy · Ollama · custom ModelfileIDEA5How-to reelMoney myth
SCRIPT3AI workflow
READY2TFSA carousel
In progress
Hermes content automation
An agentic idea-to-script-to-social workflow connected to model providers and a shared content tracker.
Hermes CLI · OpenRouter · Ollama · SheetsInbox18,431 → 612
PromotionsUnsubscribe
Old alertsArchive
✓Weekly routineMon 5:00 AM
Recurring
Gmail cleanup routine
A cautious bulk-triage workflow that widened as trust grew, then became a weekly scheduled routine.
Gmail connector · labels · scheduled agentsCareer journey
The domains changed. The work stayed surprisingly consistent.
Learn the system. Diagnose the problem. Communicate clearly. Improve the way the work gets done.
CurrentFoundation
2024—Now
Government of Canada · Service Canada
Payment Services Officer
Federal adjudication, complex client files, sensitive information and clear decisions across Employment Insurance and the Canada Disability Benefit.
Selected for a new-program CDB processing secondment.2022—Now
Northern 911 · Part-time weekends
911 Dispatcher
Real-time emergency call handling and multi-agency dispatch under strict privacy, accuracy and operational standards.
2024
Northern 911
Computer Application Specialist
Application support, documentation, training, issue investigation and vendor coordination for a mission-critical next-generation 911 platform.
2021—2023
Northern Nissan
Automotive Service Technician
Structured diagnostics, OEM systems, work-order workflows and plain-language explanations of technical findings.
2018—2020
McDonald's Canada
Assistant General Manager
High-volume people and operations leadership, including approximately $30,000 in weekly inventory ordering, forecasting and vendor coordination.
2017—2018
Ahimsa Industries
Design Engineer
Product design, failure diagnosis, planned maintenance coordination and client-facing engineering work.
2016—2017
Anchor Electricals
Junior Mechanical Designer
3D models, production drawings, GD&T, work instructions and manufacturing process documentation.
2023—Now
Independent venture
Founder / Operator · CrewMerch.ca
End-to-end ownership of a niche first-responder e-commerce business: hosting, site administration, product design, SEO and fulfilment.
Capability map
Broad enough to connect the dots. Grounded enough to know my limits.
Customer & delivery
Customer success operations · implementation support · workflow discovery · training · documentation · voice of customer · issue triage · vendor escalation
Systems & support
Windows · basic Linux/Ubuntu · TCP/IP · DNS · DHCP · VPN fundamentals · VoIP · application configuration · endpoint support · privacy-aware operations
Build & automate
Foundational Python · PowerShell · Bash · HTML/CSS/JavaScript · Next.js · TypeScript · AI-assisted development · browser and workflow automation
Operations & leadership
High-volume case management · emergency response · regulated decision-making · people leadership · forecasting · inventory · cross-functional coordination
Automotive Technician, Service & Management
Cambrian College · Diploma · GPA 3.88 / 4.00
Bachelor of Engineering, Mechanical
Gujarat Technological University · CGPA 8.33 / 10
Google IT Support Professional Certificate
Google / Coursera
The next system
Looking for a high-growth team that values customer truth, operational discipline and builder energy.
I’m based in Val Caron, Ontario, open to Canada-remote opportunities and happy to travel quarterly. The roles that fit best sit around customer success operations, implementation, product support, technical account work or AI-enabled service delivery.